Shipping and delivery
FX4.it delivers exclusively within Italian territory.
Order preparation
Orders for standard products in stock are normally prepared within 24 working hours of payment confirmation, subject to availability.
Orders received at the weekend or on public holidays are processed from the next working day.
For customised, bulky or cut-to-size products, the preparation time is shown on the product page or communicated before the order is confirmed.
Delivery times
Once the shipment has been handed over to the courier, delivery normally takes place within 1-2 working days.
Longer times may be required for:
- minor islands;
- remote or hard-to-reach areas;
- bulky products;
- tubes and profiles;
- cut-to-size products;
- holiday periods;
- events beyond the control of ATD S.R.L.
The times indicated are estimates and run from when the goods are handed over to the courier.
Unless otherwise agreed, delivery to the consumer must take place without undue delay and in any case within 30 days of the conclusion of the contract.
Shipping costs
Shipping by courier costs €9.90 VAT included for the first item, plus €2.00 VAT included for each additional item in the same order.
Example: an order of 3 items pays €9.90 + €2.00 + €2.00 = €13.90 for shipping.
The shipping cost is always shown in the cart and at checkout before the purchase is confirmed.
Courier and tracking
The shipment is entrusted to one of the available couriers, selected according to the destination and the characteristics of the order.
Where available, the customer receives by email the code to track the shipment.
The customer cannot always choose a specific courier, unless the checkout expressly offers several selectable options.
Delivery address
The customer must carefully check:
- recipient’s name;
- address;
- house number;
- postcode;
- municipality and province;
- telephone number;
- any instructions needed for delivery.
ATD S.R.L. is not liable for delays caused by incorrect or incomplete details provided by the customer.
Recipient not available and parcels held in storage
If the recipient is not available, the procedures of the appointed courier apply.
Any costs arising from storage, failure to collect, an incorrect address or redelivery may be charged to the customer when the problem is due to incorrect information or to the recipient’s failure to cooperate.
Checking the parcel
On delivery, the customer is asked to check:
- integrity of the packaging;
- number of packages;
- signs of opening, crushing or visible damage.
If there are visible anomalies, it is advisable to accept the shipment with a specific reservation, describing the damage on the courier’s document.
Failure to make a reservation does not remove the mandatory rights granted to the consumer.
Non-delivery or damage
In the event of non-delivery, a damaged parcel or a missing product, the customer must contact:
stating:
- order number;
- description of the problem;
- photographs of the packaging and the product, where available.